Scope
This policy applies to information submitted through the public pages and forms on ymdental.com. The public website is intended for business inquiries, practice onboarding, education, pickup coordination, and general laboratory information.
Do not submit patient names, prescriptions, scans, medical records, protected health information, payment-card information, or case files through a public website form. Use YM's approved case systems and secure clinical workflows for those materials.
Information we collect
Depending on the request, YM may collect business contact details such as a name, role, practice or organization, email address, operational phone number, office address, pickup date and instructions, course interests, account-opening details, referral source, and the message supplied by the visitor.
Security systems may also process limited technical information, including IP address, browser and device details, request time, requested page, and events needed to detect abuse, protect the site, and diagnose delivery failures.
How we use information
- Respond to the request and communicate with the practice or organization.
- Arrange an eligible local pickup or other requested logistics.
- Review a practice-account, education, partnership, or general inquiry.
- Protect the website, prevent repeated or fraudulent submissions, and investigate service problems.
- Maintain internal records needed to complete the requested business process and meet applicable obligations.
Phone numbers and SMS
Phone numbers entered in YM's public forms are used for operational contact about the request. Submitting a contact, pickup, course, or practice-account form does not enroll the visitor in marketing text messages.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text-message opt-in data and consent will not be sold or shared with third parties for their own marketing. Service providers may process that information only to deliver an approved messaging service on YM's behalf.
Any text-message program requires a separate, optional, affirmative opt-in and the disclosures described in the SMS Messaging Terms. A general website form is not text-message consent.
Analytics and cookies
YM uses Google Analytics on its public website to understand how the site is used: which pages are viewed, the general region a visit comes from, the device type, the website or search engine that referred the visit, how far a page is scrolled, where on a page visitors click, and whether a form was submitted successfully. Google Analytics sets first-party cookies and receives browser and device details and the visitor's IP address, which is used to estimate location. Google explains how it uses this information.
YM does not send names, email addresses, phone numbers, form entries, or chat text to Google Analytics, and does not use it in the client portal or other sign-in areas. Google signals and ad personalization are turned off. YM does not use advertising tags on the public website. The site may also use storage that is strictly necessary for security, form integrity, accessibility, or a feature the visitor directly requests.
YM does not load Google Analytics when a browser sends a Global Privacy Control or Do Not Track signal, or when a browser is set to a European time zone. You can also turn website analytics off or back on in this browser here:
Retention and security
YM limits access to submitted information and uses technical and organizational safeguards intended to protect it. No website or transmission method can be guaranteed completely secure.
YM retains submitted information only as long as reasonably needed for the requested business process, security, recordkeeping, and applicable legal obligations. Related backups and security records may remain for a limited period after the active record is removed.
YM's Google Analytics property keeps event-level data for two months and user-level data for up to fourteen months. Aggregated traffic reports remain available after that.
Your choices
You may choose not to submit a public form and instead call YM Dental Lab. You may also ask YM about information provided through the public website, request a correction, or ask what deletion options are available. Some records may need to be retained for security, legal, or legitimate operational reasons.
Contact YM
Questions about this policy or a website submission can be directed to info@ymdental.com or 703.330.1990.
YM Dental Lab
14100 Park Meadow Drive, First Floor
Chantilly, VA 20151
Last updated: November 4, 2026